Privacy Policy

Natural Living Homecare LLC, doing business as Natural Living Homecare, is a non medical in home care agency located at 3517 Canterbury Ln, Kent, WA 98032. In this policy, the words we, us and our mean Natural Living Homecare. The words you and your mean anyone who visits this website or contacts us through it.

This policy explains what happens to the information you share on this website. It does not cover the separate records we keep for clients who receive care from us, which are governed by our client service agreement and by Washington State law.

We collect only what we need to answer your inquiry.

Information you give us directly

• Your name, phone number, email address and zip code when you submit a form
• Your relationship to the person who needs care, such as parent, spouse or child
• The type of care you are asking about and the hours you think you need
• The best time to reach you and any message you choose to write
• Anything you tell us during a phone call, a text message or an email

Information collected automatically

• Your IP address and general location, such as city and state
• Your browser type, device type and screen size
• The pages you visit on this site and how long you stay
• The website or search that sent you here

We do not ask for financial account numbers, social security numbers or government identification numbers through this website. Please never send those to us by email or through a web form.

• To reply to your question and schedule a free in home assessment
• To prepare a care plan proposal and answer follow up questions
• To keep a record of what was discussed so nothing gets lost between calls
• To improve this website and understand which pages are useful
• To meet our legal, licensing and record keeping obligations in Washington State

We do not sell your personal information. We do not share it with advertisers or data brokers.

When you submit a form on this website, you agree that Natural Living Homecare may contact you by phone, text message or email about your request. This consent is not a condition of purchasing any service.

• Message frequency varies and depends on your conversation with us
• Message and data rates may apply, charged by your mobile carrier
• Reply STOP to any text message to stop receiving text messages
• Reply HELP to any text message for help, or call us at (206) 742-7301
• You can ask us to contact you only by phone, or only by email, at any time
• Carriers are not liable for delayed or undelivered messages

Mobile phone numbers collected through this website are used only by Natural Living Homecare to respond to you. We do not share mobile numbers or SMS consent with third parties for marketing purposes.

A cookie is a small file a website stores in your browser. This site uses cookies for two reasons: to make the site work properly, and to understand in general terms how visitors use it.

• Essential cookies keep the site functioning and remember your accessibility preferences
• Analytics cookies count visits and show which pages people read, in aggregate

You can block or delete cookies in your browser settings. If you block essential cookies, parts of this site may not work correctly.

This website uses a small number of outside services. Each one receives only what it needs to do its job.

• Website hosting, which processes standard server logs
• Google Maps, which loads a map of our office location and may set its own cookies
• An appointment scheduling tool such as Calendly or Cal.com, if you choose to book a visit online
• An email or customer relationship tool that receives your form submission so our team can reply
• Web fonts loaded from Fontshare and Google Fonts

These companies have their own privacy policies. We recommend reading them if you want to know exactly how they handle data.

We share your information only in these situations.

• With our own staff and caregivers, so they can provide the care you requested
• With service providers who help us operate, under agreements that limit their use of it
• When you ask us to share it, for example with a family member you name
• When the law requires it, such as a valid court order or a state licensing review
• To protect the safety of a client, a caregiver or the public

You may choose to tell us about a medical condition, a recent hospital stay or a mobility issue when you contact us. We treat that information as confidential and share it only with the team members who need it to plan care.

Natural Living Homecare provides non medical support services. We do not provide nursing, medical treatment, diagnosis or therapy, and we do not create or hold medical records. Please do not send medical records through this website.

We keep inquiry information for as long as it takes to answer your question and for a reasonable period afterward, in case you come back to us. If you become a client, records are kept for the period Washington State requires for licensed home care agencies.

• Ask us what information we hold about you
• Ask us to correct information that is wrong
• Ask us to delete information we no longer need to keep
• Ask us to stop contacting you, or to contact you only one way
• Opt out of text messages by replying STOP

Washington residents may have additional rights under the Washington My Health My Data Act and other state laws. Contact us using any of the methods below and we will help you exercise them.

To ask us to delete the information you shared through this website, contact us using any of the methods below and tell us what you would like removed.

• Call us at (206) 742-7301
• Email us at care@naturallivinghomecare.com with the subject line Data Deletion Request
• Write to us at 3517 Canterbury Ln, Kent, WA 98032

We will confirm your request and respond within 30 days. Some records must be kept to meet legal or licensing requirements, and we will tell you if that applies to your request.

We use reasonable technical and organizational safeguards to protect the information you share, including encrypted connections on this website and limited staff access to inquiry records. No method of transmission over the internet is completely secure, so please do not send sensitive documents through web forms or email.

This website is intended for adults. We do not knowingly collect information from children under 13. We do serve children with disabilities, and in those cases a parent or legal guardian always contacts us and provides the information.

We may update this policy from time to time. When we do, we will change the date at the top of the page. Significant changes will be highlighted on the site.

Questions about this policy are welcome. Reach us by phone at (206) 742-7301, by email at care@naturallivinghomecare.com, or by mail at 3517 Canterbury Ln, Kent, WA 98032.

You can also use the contact form. Please do not include sensitive personal or medical details in that form.